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1) Information we collect

• Anonymous session data: basic usage analytics such as pages visited, session timing, device/browser type, and general location signals (for example, city/state level).
• Contact form data: the information you provide when submitting a request, including name, phone number, email (if provided), city, requested service, and message details.

2) How we use information

• Respond to service inquiries and customer support requests.
• Schedule, coordinate, and follow up on requested services.
• Maintain and improve website performance, reliability, and user experience.
• Detect abuse, spam, fraud, or security incidents.

3) Sharing and disclosures

We do not sell personal information. We may share limited data with service providers that help us operate the website and process form submissions (for example, hosting and form processing). We may also disclose information when required by law or to protect rights, safety, and security.

4) Data retention

We retain contact submissions and operational records only as long as reasonably necessary for business, service, legal, and recordkeeping purposes.

5) Cookies and session technologies

This site may use essential and analytics/session technologies to support core functionality and understand aggregate usage.

6) Security

We use reasonable administrative, technical, and organizational safeguards to protect information. No method of transmission or storage is 100% secure.

7) Your choices and rights

You may contact us to request correction or deletion of information you submitted through the form, subject to applicable legal obligations.

8) Third-party services

Our website may rely on third-party platforms (such as hosting and form-processing providers). Their independent policies may apply to data processed on their systems.

9) Policy updates

We may update this policy periodically. Material changes will be reflected by updating the effective date above.

10) Contact

For privacy-related questions, please contact Doctor Rooter 911 through our contact form or call the phone numbers listed on this website.